FREQUENTLY ASKED QUESTIONS

why is everything sold out?

I update the shop every few weeks with new pieces. I give a specific time and date for each update, which is announced on my newsletter and Instagram. Whenever I have a shop update, items usually sell out within half an hour. There are silver, made-to-order pieces and ceramics usually available in other sections of the shop, but if you are specifically after a porcelain piece, you will need to shop at the next update.

when is the next update?

Updates are determined by when I have made enough stock to upload to the shop, but usually occur every 4-6 weeks and the pieces that are available will vary depending on what I’ve been working on. You can sign up for the newsletter at the bottom of this page, and I send a notification through that whenever I can confirm a date and time. Alternatively you can follow my Instagram account (link at the bottom of the page) where I usually set up a countdown timer a week or so in advance of the update.

How can I check out more quickly?

Unfortunately the current payment system does not allow items in your cart to be saved for you until you check out. This means that items can be ‘stolen’ from your cart by a faster customer who has the same thing in their basket if they complete the checkout process sooner. In order to make your process quicker, please register an account IN ADVANCE of the shop update, so that you can input your shipping and payment details before you check out on the day. The link to set up an account is in the main menu at the top of the page.

do you do custom pieces?

I do occasionally do custom charms, but only a few per batch, as this takes up a lot of time. I do not do custom porcelain rings at this time because it is too difficult to make them to a precise size.

do you do wholesale?

I am not currently accepting any more wholesale requests as I am simply too busy with fulfilling the demand through my own shop. I will consider collaborations with larger stores if we can find something fun to work on together. If you have an idea, get in touch!

What are your necklaces made from?

Each pendant is cut and shaped from raw porcelain clay, which is then fired in a kiln, sanded by hand, painted with meticulous care and finally glazed and fired to stoneware temperature (1280C) again. Pieces with gold lustre detail are painted with 22k real gold lustre and fired a third time to bind the gold to the glazed surface.

Each pendant is strung on 9k gold-filled curb chain, 14k gold-filled box chain, sterling silver, brass or cord, and finished with gold filled, gold plated or sterling silver findings.

You will occasionally see little black or dark brown marks either inside one of the holes on the pendants, or on the inside surface of our rings and beads. This is a result of the way in which each piece has to be individually hung on a bead frame in the kiln because they are glazed all over. The high-temperature wire on which they are strung leaves a mark in the glaze where they meet. This is part of the handmade nature of these pieces and should not be considered a fault.

What does gold-filled mean?

Gold-filled chain is much higher quality gold-plating - the amount of real gold on the surface of the base metal is much thicker than on gold-plated pieces, making the piece more durable, less likely for the gold layer to wear or flake off, and it has a higher intrinsic value than gold plating because the gold is thick enough to be retrievable from the piece if necessary. It avoids the problem of metal allergies because the layer of gold should not wear off. Similarly, it is more valuable than gold vermeil (gold plating over sterling silver) because it contains more gold. Click here for a good explanation.

Do you deliver internationally?

Yes, we can deliver worldwide. Please refer to our shipping rates here for more information.

Further questions?

Please do not hesitate to contact us at hello@kerchungcreative.com or find our contact form on the ABOUT page